Salience
Strategy
All about getting noticed. This is not that far away from Seth
Godin's work on the Attention Economy. All economics is based on scarcity.
Now the scarce resource is no longer goods but the time to choose between
them. Therefore any communications strategy that succeeds in getting
more than its fair share of attention will win a strategic advantage whether
or not the product being promoted is demonstrably better. Benetton,
Tango, FCUK have all used this to great effect. The standard putdown
is to say that it only works for silly things like fashion and sugar
water. However my perception is that wherever this strategy has been
tried in
an overcommoditised, overadvertised market it has been effective.
Persuasion
Strategy
We're on safe ground here. This is what communications is supposed
to be about - it's the one the punters use when they say how they consume
advertising, and it's the one the ad apologists turn to. The issue
here is how much people can take on, how much they retain and for how
long. But while there is an industry of worthy companies who carefully
measure how to bundle up messages stuff them into people's heads and to
forecast how long the messages will stay there who am I to cast aspersions.
Persuasion based strategies are a complete waste of time unless you have
a brand to hang them off (see page below). The great thing about a brand
is that it goes on working when you have stopped communicating.
Without a brand you are educating people to buy any product in the category
not yours because they can't remember who told them.
There are a lot of generous advertisers out there...
And the other issue is whether advertising or PR is best placed to do
this job. Peter Bigge at British Television Awards gave me a quote
from Randolph-Hearst (immortalised in Citizen Kane) "Bad news is
whatever someone doesn't want you to know. All the rest is advertising."
PR has the tremendous asset that on the whole people haven't yet tumbled
to the fact that few journalists get around to properly researching anything,
so the independence of journalistic coverage adds lustre to a well placed
press release. On the other hand when the boot is on the other
foot the great thing about advertising is that at least the advertiser
has
the decency to pay for the space and to identify themselves so there
is a kind of integrity there.
Affinity
Strategy
Is one of the reasons UK advertising has had such a terrific
run in the latter quartile of the 20th century. No it wasn't all about that
terrific British sense of humour. Advertising engaged with people,
it treated them as more than consumers waiting for the next set of buying
instructions and it created worlds in which they could participate.
This more than anything has enabled communication for commercial purposes
to become a lethal component of popular culture. Affinity is the glue
that sticks brands together and glues people to brands. Unfortunately
it doesn't necessarily turn them into buyers. They just like you
lots and think the ads are great. I won't start a debate here about whether
people who like your communication are more likely to buy your product. The
two groups are coterminous but the connections between them are subtle
dear reader. And there's something in almost every research publication
and every issue of Admap about it so I'll move on.
Consideration
Strategy
Cut the ads as art crap. This is what we want. Make 'em buy
it. I've put the Zyman quote in the quotes section about marketing
being all about making people want stuff. True, but there's a huge
difference between people saying they want or don't want stuff and them
actually buying it. I once had the onerous task of explaining to
the Product Manager of Uncle Ben's rice why the annual attitude survey
showed everyone thought his rice was terrific and preferred it when the
sales figures showed everyone heading off to buy an alternative American
long grain at half the price. This is the big weakness with addressing
buying behaviour through changing attitudes. You have to use some
kind of black box model: they don't do what they say they're going to
do. By the same token, people say they don't respond to direct mail.
So why do we have a DM industry growing hand over fist with a 2% typical
response rate? You can at least achieve changes in claimed intended
behaviour and in perceptions of the brand. But don't wait up... Check
out the neighbouring page to
this looking at how planning CAN change behaviour.
And if you want some ideas and tools for developing Brand Promise then
try the Brand Promise page.